Our Warranty & Quality Promise

At Oxfordum, we stand behind every product we sell. Quality is at the heart of everything we do — from jewelry to leather goods and beauty products.

Jewelry Warranty

• 12-month warranty on all Oxfordum jewelry pieces against manufacturing defects.
• Covers tarnishing, stone loss, and clasp/closure failures under normal wear.
• Does not cover accidental damage, loss, or normal wear and tear.

Leather Goods Warranty

• 24-month warranty on all leather bags, wallets, and accessories.
• Covers stitching defects, hardware failures, and material separation.
• Leather naturally develops a beautiful patina over time — this is not a defect.

Beauty & Skin Care

• All beauty products are covered by our 30-day satisfaction guarantee.
• If you're not happy with your purchase, contact us for a full refund or exchange.

How to Claim

1. Email us at support@oxfordum.com with your order number and a photo of the issue.
2. Our team will review your claim within 2 business days.
3. Approved claims receive a free replacement or store credit.

Questions? Visit our FAQs page or contact us directly.