FAQ
To make a purchase at Oxfordum, browse our wide range of products, select the items you wish to buy, and add them to your cart. Once you're ready, proceed to checkout, where you can review your order, enter your shipping and payment information, and complete the purchase.
After placing an order, you will receive a confirmation email with your order details. If you don't see it in your inbox, please check your spam or promotions folder. If you still can't find it, feel free to contact our customer support team.
If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. We'll do our best to update your information, but please note that changes may not be possible if the order has already been processed or shipped.
If you need to update your billing address after placing your order, please reach out to our customer service team. We'll make the necessary changes if the payment has not yet been processed.
Shipping & Returns
Yes, Oxfordum ships internationally to most countries. Shipping costs and delivery times may vary depending on your location. Please check our shipping page for more detailed information.
Orders are typically processed and shipped within 1-3 business days. You'll receive a shipping confirmation email with tracking information once your order has been dispatched.
Delivery times vary based on your location and the shipping method chosen at checkout. On average, orders are delivered within 7-21 business days. Please refer to the shipping details provided at checkout for more accurate delivery estimates.
We offer a 30-day return policy on most items. If you're not completely satisfied with your purchase, you can return it for a refund or exchange. Please note that items must be returned in their original condition and packaging. Some restrictions may apply; check our returns page for full details.
Products
We provide size guides for most of our products on the product pages. Please refer to these guides to find the best fit. If you need further assistance, feel free to contact our customer support team.
At Oxfordum, we're committed to sustainability. You can find more information about our sustainable practices and the materials we use on our Sustainability page. We strive to offer products that are both high-quality and environmentally responsible.
Yes, we offer digital gift cards that can be purchased on our website. These make great gifts for friends and family, allowing them to choose exactly what they want from our store. Gift cards are available in various denominations and can be emailed directly to the recipient.