How can we help?
Frequently Asked Questions
Shipping
Where do you ship?
We ship to addresses in the United States and Canada. Applicable GST/HST is calculated at checkout. Because many pieces ship from our makers in the United States, Canadian orders may be subject to customs duties or brokerage fees on delivery, which are the customer's responsibility.
How long does shipping take?
Orders are prepared and dispatched within 1–3 business days. Delivery typically takes 3–7 business days after dispatch within the US and 5–10 business days to Canada, though delivery times can vary depending on the item. Your tracking email will show the latest estimate for your order.
Is my order insured during shipping?
Yes. Every order ships with full insurance coverage and tracking.
What are the shipping rates?
Shipping rates are calculated at checkout based on your address and the items in your order.
Will my order arrive in one package?
Because we source from multiple specialist suppliers, some orders may arrive in separate packages with individual tracking numbers.
Can I track my order?
Yes. Once your order ships you'll receive a tracking email. You can also track it on our Track Your Order page.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for pieces in original, unworn condition with their original packaging. Contact us to start a return and we'll send you the return address and instructions. Return shipping is the customer's responsibility and original shipping charges are non-refundable, unless the item arrived defective, damaged or incorrect. See our Return & Refund Policy.
Can I return sale items?
Yes — sale items follow the same 30-day return policy as full-price pieces, unless the product page marks them as Final Sale.
What can't be returned?
Personalized and custom pieces, items marked Final Sale and gift cards can't be returned unless they arrive defective or damaged.
What if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with your order number and a photo. We'll arrange a replacement or full refund at no cost to you, including return shipping.
Jewelry Questions
What materials do you use?
Our collection includes solid 14K and 18K gold, gold-filled, gold vermeil and sterling silver, with natural and lab-grown diamonds, pearls, gemstones and moissanite. Exact materials are listed on each product page.
How do I care for my jewelry?
See our Jewelry Care Guide and our Journal article on gold types and care.
How do I find my ring size?
Visit our Ring Size Guide for a full measurement guide and size chart.
Our Products
Where do your products come from?
Oxfordum curates pieces from independent designers and trusted makers through Shopify Collective. Each piece is selected for quality, craftsmanship and design.
How can I contact you?
Email us at oxfordum.uk@gmail.com or use our contact page.
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