Return Policy
Return Policy
30-Day Returns
We accept returns within 30 days of delivery for items in their original, unworn condition with original packaging — including sale items, unless marked Final Sale.
How to Start a Return
- Contact us at oxfordum.uk@gmail.com or through our contact page within 30 days of receiving your order.
- Include your order number and the reason for your return.
- If your return is approved, we'll email you the return address and instructions.
- Ship the item back in its original packaging with tracking, and share the tracking number with us.
Return Shipping
Return shipping costs are the customer's responsibility, and original shipping charges are non-refundable, unless the item arrived defective, damaged or incorrect.
Conditions
- Items must be unworn and in original condition, with original packaging, tags, backings and any protective film.
- Earrings must be returned unworn in their original packaging for hygiene reasons.
- Sale items can be returned under the same conditions as full-price items, unless the product page marks them as Final Sale.
- Personalized and custom-made items, Final Sale items and gift cards cannot be returned unless defective.
- Any free gift received with an order must be returned with the item for a full refund.
Defective or Incorrect Items
If you receive a defective, damaged or incorrect item, contact us within 48 hours of delivery with a photo and we'll arrange a replacement or full refund at no cost to you.
Refunds
Once we receive and inspect your return, we'll let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days.
Read the full Return & Refund Policy.